Privacy Policy

Introduction

Dimma (a product of Digivo) is committed to maintaining the highest standards of data privacy and security. This Privacy Policy explains how we collect, use, and protect information when you use our AI-powered customer engagement platform. We operate under the principle of “Privacy by Design,” ensuring that empathy and security are engineered into our scale.

Data We Collect

Account Data: Information provided by the Business (Client), such as name, email, billing information, and company details.
Customer Contact Data: Phone numbers and names uploaded by the Client for campaign purposes.
Communication Data: Audio recordings, transcripts, and metadata generated during AI-led calls.
Analytical Data: Sentiment scores, intent analysis, and interaction duration.

How We Use Your Data

We use the data strictly to provide and improve the Dimma service:

To facilitate automated voice calls and SMS.
To provide sentiment intelligence and actionable insights.
To process payments and manage accounts.
Strict Prohibition: We do not sell, rent, or trade your contact lists or conversation data to third parties. Your data is your asset.

Legal Basis for Processing (GDPR/NDPR Compliance)

We process data under the following legal frameworks:

Contractual Necessity: To perform the services agreed upon in our Terms.
Consent: Where the Business has obtained clear consent from their customers to be contacted.
Legitimate Interest: To improve our AI’s accuracy and prevent fraudulent use of the platform.

Data Security and Retention

Dimma is built on a secure, multi-tenant architecture.

Encryption: All data is encrypted at rest and in transit using industry-standard TLS/SSL protocols.
Siloed Data: Your data is logically separated from other clients to prevent cross-access.
Retention: We retain data only as long as necessary to provide the service or as required by law. Clients may request data deletion at any time.

Your Rights

Under GDPR and NDPR, users have the right to access, rectify, or erase their personal data. If you wish to exercise these rights, contact privacy@dimma.app.

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